1. Who We Are

This policy applies to Interstella Diamonds Pty Ltd ("we", "us", "our"), Gold Coast, Queensland, Australia, and covers personal information collected through interstelladiamonds.com, our social media pages, and any direct communication with us (email, phone, or in-studio/video consultations).

We are committed to handling your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We only collect information that's reasonably necessary to run our business and serve our customers. This includes:

3. How We Use Your Information

• To process and fulfil your orders, including custom design commissions
• To communicate with you about your order, warranty, or an enquiry you've raised
• To provide customer support and manage returns, exchanges, or warranty claims
• To send you marketing communications, only where you've opted in — you can unsubscribe at any time
• To improve our website, products, and customer experience
• To detect and prevent fraud, and to meet our legal and accounting obligations

4. Who We Share Information With

We don't sell your personal information. We share it only where necessary to run our business, including with:

• Shopify — our e-commerce platform, which hosts our store and processes orders
• Payment providers — such as Shopify Payments, PayPal, and Afterpay/Shop Pay Installments, to securely process payments
• Shipping & logistics partners — couriers and insurers used to deliver and insure your order
• Gemstone suppliers — where a loose stone or component is fulfilled through a supply partner
• Email & marketing platforms — to send newsletters or promotions you've opted into
• Professional advisers — such as accountants or legal counsel, where necessary
• Government or regulatory bodies — where required by law

5. Cookies & Tracking

Like most online stores, our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site (via tools such as Google Analytics and Meta/TikTok pixels for advertising). You can disable cookies in your browser settings, though some site features may not work properly as a result.

6. Data Storage & Security

We take reasonable technical and organisational steps to protect your information from misuse, loss, and unauthorised access, including secure (SSL-encrypted) checkout and restricted access to customer data within our team. However, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.

7. How Long We Keep Your Information

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including ongoing warranty coverage on your piece, and to meet our legal, tax, and accounting record-keeping obligations. Where information is no longer needed, we take reasonable steps to securely delete or de-identify it.

8. Your Rights & How to Access Your Data

You have the right to:

• Ask us what personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information, subject to our legal retention obligations
• Opt out of marketing communications at any time
• Lodge a complaint about how we've handled your information

To make a request, contact us using the details in Section 11. We'll respond within a reasonable timeframe, generally within 30 days.

9. Children's Privacy

Our website and services are intended for adults. We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we'll take steps to remove it.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

11. Contact Us & Complaints

If you have questions about this policy, want to access or correct your information, or wish to make a complaint, please contact us:

Interstella Diamonds Pty Ltd
Gold Coast, QLD, Australia
Phone: 1800 444 464
Email: interstelladiamonds@outlook.com

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.